Massage Masters Australia is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We understand that your information is personal and sensitive, and we handle it with the highest level of confidentiality and care.
1. What Information We Collect
We may collect personal and health information necessary to provide safe and effective treatment, including:
Name, phone number, and email address
Date of birth and emergency contact details
Health history, medical conditions, and treatment notes
Appointment and booking history
Payment and transaction details
This information is collected directly from you when you:
Make a booking
Complete an intake form
Attend a consultation
2. Why We Collect Your Information
Your information is collected to:
Provide personalised and effective treatment
Maintain accurate clinical records
Communicate regarding appointments and care
Process payments and health fund claims
Meet legal and professional obligations
We only collect information that is necessary and relevant to your care.
3. Storage & Security of Information
Your information is stored securely using trusted, industry-standard systems.
We take reasonable steps to protect your information from:
Misuse or loss
Unauthorised access
Disclosure or alteration
Access to your information is restricted to authorised personnel only.
4. Use of Third-Party Services
We use carefully selected third-party providers to support our operations, including:
Online booking and clinical record systems
Payment processing services
Email communication platforms
These providers are required to handle your data securely and in accordance with privacy laws.
5. Disclosure of Information
Your personal information will not be shared or sold.
We may disclose information only when:
Required by law
Necessary to prevent serious risk to health or safety
You have provided consent
6. Your Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion where appropriate
To do so, please contact us using the details below.
7. Cookies & Website Data
Our website uses cookies and similar technologies to enhance your browsing experience and understand how our website is used.
You can control or disable cookies through your browser settings.
These tools help us improve functionality, performance, and overall user experience.
For more detailed information, please refer to our Cookie Policy.
8. Marketing Communications
You may receive occasional emails related to:
Appointment confirmations and updates
Health information or clinic updates
You can opt out of marketing communications at any time. You may do so by requesting directly by email or clicking the unsubscribe link
9. Data Retention
We retain your information only as long as required to:
Provide services
Comply with legal and professional obligations
When no longer required, information is securely destroyed or de-identified.
10. Contact Us
If you have any questions or concerns about your privacy, please contact:
Massage Masters Australia
📍 Shop 2a, 546 King St, Newtown NSW
📞 (02) 9550 6110
📧 info@massagemasters.com.au